TERMS & CONDITIONS
Prices stated in the quotations and sales orders issued by Juniper have a 60-day validity unless otherwise noted on the quotation and are subject to change or withdrawal by written notice at any time during that period. Unless otherwise specified in writing by Juniper, this agreement will govern the terms of sale for all parties involved.
Terms & Conditions last updated January 17th, 2023.
TERMS OF PAYMENT
Unless otherwise specified on the order confirmation, the terms of payment are as follows:
-Juniper requires full payment (including freight charges) prior to shipping.
-For all custom orders, a 50% non-refundable deposit is required with the purchase order.
-Orders that are ready to ship will be held at Juniper for up to 30 days.
-Storage fees will apply on orders held longer than 30 days. Refer to Storage below.
Purchase orders will be confirmed by a sales order sent by email to the address stated on the purchase order.
Custom orders require a 50% deposit and signature of approved drawings prior to production.
A 50% deposit will be required prior to production for orders equal to or greater than $30,000 (including shipping and taxes).
Juniper invoices and ships orders based on the billing and shipping addresses stated on the purchase order.
The sales order serves as a formal and binding agreement of sale. It serves a complete, exclusive, and final statement of the terms and conditions of the agreement between Juniper and the purchaser with respect to the purchase and sale of the goods on order.
Orders consisting of standard products can be changed or cancelled up to 48 hours following initial purchase order confirmation. Any modifications or cancellations made after the 48-hour period are subject to a minimum 15% change order fee or cancellation fee up to 50% at Juniper’s discretion.
All custom orders are non-refundable and cannot be modified after receipt of deposit and signed approval of drawings.
SHIPMENT & RETURNS
DELIVERY SCHEDULE DELAYS
Products are delivered in accordance with the standard delivery schedules and in accordance with the estimated lead time indicated on the Juniper sales order.
Delivery schedules and estimated lead times are subject to change. Juniper will not be held liable for any changes in lead time due to any unforeseen fluctuations in inventory levels and manufacturing loads, shortage of labor materials, and any other cause beyond its reasonable control.
SHIPMENT AND SHIPPING CHARGES
All Juniper prices are quoted EXW. In the event that client wishes to arrange their own shipping, the client may specify a preferred carrier and provide the client’s account information for direct billing by carrier to client. Juniper will not be held responsible for any damage, loss, or other issues incurred during the transit of goods.
In the case that Juniper provides shipping arrangements on behalf of the purchaser, Juniper will select the most suitable and competitive carrier. Residential, construction site, and inside deliveries are subject to additional charges. In certain cases, 15% of the freight cost is added for handling.
Certain bulk shipments, custom products, or special request deliveries may be subject to additional packaging, crating, and handling charges. Juniper will make all efforts to provide an accurate estimate of all shipping charges prior to submitting an order confirmation, but Juniper reserves the right to alter shipping related costs on the invoice either due to an alteration of the order by the purchaser or due to unforeseen changes in packaging and handling requirements relating to custom or contract orders.
A signature is required by the recipient for all parcel shipments. Juniper is not responsible for goods returned in the case where a signatory was not available. Payment to reship will be required.
For international shipments, the purchaser is responsible for all taxes and duties levied at the port of entry.
In the event the purchaser requests postponement of delivery beyond the scheduled shipping date, Juniper may transfer the goods, when ready for shipment, to Juniper’s storage facility at the purchaser’s expense. Such a transfer to storage shall be deemed delivery to the purchaser for all purposes including invoicing and payment. A storage fee of $15/ft2 per month, with a minimum of 10ft2 , will be added to the client’s invoice after 30 days.
All merchandise is packed to comply with carrier requirements. It is the purchaser’s responsibility to examine goods upon receipt. A signature on the Bill of Lading or any other carrier documents upon receipt of the products confirms that the packages are received in good condition. If a package is refused upon delivery for damage the purchaser should call Juniper immediately.
Any claims for product damages or non-conformities must be made directly to Juniper by the purchaser, in writing, within 30 business days after delivery. Failure by the purchaser to make a claim against Juniper within 30 business days of receiving the goods will constitute acceptance of goods.
Installing fixtures or altering parts in any way will constitute acceptance of goods.
REPAIRS, RETURNS, OR EXCHANGES
No return of goods will be accepted without written consent and shipping instructions from Juniper. This also applies to returns of non-defective merchandise. Return of non-defective, unaltered, and uninstalled goods, when approved, must be made within 30 days from the date of shipment.
All approved returns must be in unused, new resalable condition in the original packaging and a minimum of a 15% restocking fee.
Special, made-to-order, custom finished, or discontinued merchandise are not subject to return.
The client must submit an email request for a Return Merchandise Authorization (RMA) before returning, exchanging, or repairing any product to [email protected].
Products will not be accepted for return without written approval by Juniper. Upon receiving the RMA, Juniper will provide the purchaser with written authorization and shipping instructions.
If a product is in need of repair, the client should send pictures of damages to [email protected].
All repairs are subject to a service and shipping fee. Upon receipt, the product will be inspected at our factory and a quote for repairs will be provided to the customer.
WARRANTY, WAIVERS & CERTIFICATIONS
Juniper warrants its products to be free from defects in materials and workmanship for a period of three (3) years from the date of delivery. Electrical components including LEDs and other electrical elements excluding external transformers & power supply units will be warranted for five (5) years from the date of delivery. During this warranty period, Juniper will repair, or replace, at its option, free of charge, products with manufacturing defects.
We do not warrant:
-Changes in surface finishes due to aging, exposure, or use of chemicals
-Evidence of product tampering or altering
-Misuse, mistreatment, or neglect
-Variations in metal finishes occurring naturally over time
-Material changes resulting from normal wear and tear
Juniper, if applicable, hereby expressly reserves the right to limit or exclude consequential damages under the terms of this warranty. No back charges, charge for labor or materials are accepted without Juniper’s prior written approval.
Juniper works with the testing laboratories recognized nationally by governmental agencies for their independent product testing and certification activities, on a continuing basis to adapt, design, and manufacture luminaries in conformity with the National Electrical Code’s requirements.
Purchaser is solely responsible for compliance with all applicable federal, state, and local laws, ordinances, regulations, rules, and standards relating to the installation, maintenance, and operation of the product.
Juniper’s photography, graphics, text, and product designs are defined as Intellectual Property. Intellectual property may not be copied, reproduced, modified, published, displayed, uploaded, posted, reposted, distributed, transmitted, used to create a derivative work, or otherwise used for public or commercial purposes. This intellectual property is owned by Juniper, except as otherwise expressly stated herein, users are not granted any license to use, or right in, any such intellectual property.
Nothing in Juniper’s literature, pricelist, or website shall be deemed to grant any license or right in, or to any patent, copyright, trademark, trade secret, or other proprietary rights of Juniper.
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