In the rare occasion that your product does not operate as instructed, Juniper will be happy to provide warranty as long as it meets our regulations. Find out if your order is eligible for any free repair or replacement.
Eligible Orders
All of our signature and custom-made products are under warranty for a maximum period of one (1) year from delivery date to ensure that they are free from any defects in materials and workmanship. We warrant all of our other electrical components, which include LEDs, for five (5) years from delivery date. This, however, excludes all external transformers.
Warranty Period & Cost
During your order’s warranty period, Juniper will repair or replace your product, if applicable, once it is proven defective. Both of these options are free of charge as long as your product is still covered by its warranty. For defective orders that exceed the warranty period, please reach out to our sales team for a solution and to get a quote.
Ineligible Orders
While we would like to extend our warranty for all cases, unfortunately, we do not and cannot warrant the following: (1) exterior modification due to aging, exposure, or use of harsh chemicals; (2) proven product tampering or altering; (3) misuse, mistreatment, or neglect; (4) alterations that occur naturally in metal; and (5) damages originating from normal wear and tear.